Shipping Rates & Times
Shipping Rates
We are dispatching parcels as usual during alert Level 3 & Level 4. To stay informed from Mix Wizard please see our FAQs on Covid-19 page.
We offer Free Delivery on all NZ orders $50 & over. For orders under that amount we offer a flat shipping fee of $3.99 NZD
Courier Post -Â 1-4 Business Days
$3.99 NZD
NZ Post / Courier Post Shipping Times
There are delays / longer than normal transit times with NZ Post / Courier-Post. We have extended our shipping time to 1-4 Business Days to reflect the extra time needed to deliver parcels under the current circumstances.
Parcels are delivering, some faster than others but please be patient if your parcel is delayed. We expect these delays to continue when the country downgrades to Level 3 as there will be even more businesses shipping parcels and causing strain on the network. Please allow extra time for your delivery over this period & we will update this page with new information as we receive it.
Why are there Delays?
Because of the increased amount of online shopping, there is a huge increase of parcels moving around the country and with a reduction in staff working in sorting centers due to social distancing measures for staff safety, the combination of the 2 has caused these delays across the board. All shipping carriers are processing more parcels than ever with less staff working.
Age Verification (18+)
You must be 18 years of age or older to purchase Nicotine products from Mix Wizard. If your order contains our Easy Mix Nicotine solution, Freebase Nicotine solution, or Nicotine Salt solution. Please see below:
Verify on Delivery by Photo ID
An Age-Check On Delivery sticker will be applied to your parcels. The courier will verify the age of the receiver by Photo ID on delivery, and only deliver to a person aged 18 years or older & require a signature. If no one is available to sign for the parcel it will be taken back to your local depot and a card left for you to collect or arrange a re-delivery.
International
Australia
If you are located in Australia please make your purchase on our Australian regional store by selecting Australia at the bottom of the website or clicking here Mix Wizard Australia. We offer the same products including nicotine solution in Australia Dollars with Australia Shipping Rates.
Delivery Times
Courier Post - Overnight DeliveryÂ
Orders shipped on Overnight Delivery have a target delivery of the next business day (overnight) to metro areas Monday to Friday. Some outer city suburbs and regional/rural areas may require additional days for transport.
Courier Post -Â Saturday DeliveryÂ
Orders shipped on Saturday Delivery have a target delivery of Saturday (before midday). This service is not available for regional/rural areas. Please insure that your address can accept a Saturday delivery by verifying your address on the NZ Post website.
Most city/town addresses in New Zealand are considered metro including most outer suburbs. Remote areas including regional/rural areas can take additional days for ground transport. All delivery targets are estimates and we cannot be held responsible for delayed transit times due to the courier networks systems.Â
If your area zone is unknown to you, we recommend you check your area coverage directly with your chosen shipping carrier.Â
Please be advised that on all shipping targets the allocated timeframe is based on business days ONLY (weekends and public holidays do not count as a shipping day allocated to your target delivery) The Target delivery begins once your order has been dispatched, not from the time you place your order.
Dispatch Times
We dispatch orders Monday to Friday. Orders placed and paid for before the dispatch deadline below will be shipped the same day. Orders placed after may still be shipped the same day depending on order volume, but if not they will be shipped on the next available business day.
Courier Post - Orders are dispatched at 2:00pm
For more information on shipping or if you need to launch an enquiry about your parcel please visit our help center
